Question 1

What can I expect during my first session?

Accepted Answer

Your first session is all about getting comfortable and establishing trust. We'll start by discussing what brought you here and what you're hoping to get from our time together. There's no pressure to share more than you're comfortable with. We'll also go over confidentiality, answer any questions you have about the process, and make sure you feel safe and supported.

Question 2

How do I know if our listening services are right for me?

Accepted Answer

Our listening services can be helpful for anyone who wants to process their experiences, gain new perspectives, or work through challenges. You don't need to be in crisis. If you're curious, feeling stuck, going through a difficult time, or simply want to be heard and understood, our services might be a good fit. Our discovery call is a great way to explore this question together.

Question 3

What's the difference between your session lengths?

Accepted Answer

Our 10-minute discovery call is a brief, no-pressure introduction to see if we're a good fit. The 30-minute session is our most popular option—enough time to process what's on your heart and feel heard. The 50-minute deep listening session provides extended time for deeper exploration when you need more space to unpack complex feelings or experiences.

Question 4

Are sessions confidential?

Accepted Answer

Yes, absolutely. Everything you share in our sessions is completely confidential. We follow strict ethical guidelines to protect your privacy. The only exceptions would be if there's an immediate risk of harm to yourself or others, or if required by law (such as suspected child abuse). We'll always discuss these rare situations with you if they arise.

Question 5

What are your session policies and guidelines?

Accepted Answer

We maintain professional standards to ensure a safe, respectful environment for everyone. Inappropriate behavior, language, or conduct is not tolerated. Recording devices or screen recordings are strictly prohibited during sessions. These are confidential one-on-one sessions unless a group session has been specifically scheduled by the provider. All sessions are completely confidential unless you pose a risk to yourself or someone else.

Question 6

Are you mandated reporters?

Accepted Answer

Yes, we are mandated reporters. This means we are legally required to report suspected child abuse, elder abuse, or if someone poses an immediate danger to themselves or others. We take this responsibility seriously while maintaining the highest level of confidentiality in all other aspects of our work together.

Question 7

What if I need to cancel or reschedule?

Accepted Answer

Life happens, and we understand that sometimes you need to reschedule. We ask for at least 24 hours notice when possible. If you need to cancel with less notice due to an emergency or illness, just let us know as soon as you can. We'll work with you to find a new time that works.

Question 8

Can I do sessions from anywhere?

Accepted Answer

Yes! All our sessions are conducted virtually, so you can join from wherever you feel most comfortable—your home, office, or any private space with a good internet connection. Many clients find that being in their own environment helps them feel more relaxed and open.

Question 9

What if I'm not sure what to talk about?

Accepted Answer

That's completely normal and okay! You don't need to come with an agenda or specific topics. Sometimes the most meaningful sessions happen when we simply start with 'I'm not sure what to talk about today.' We can explore what's present for you in the moment, or I can offer some gentle prompts to help get the conversation flowing.

Question 10

How often should I schedule sessions?

Accepted Answer

This really depends on your individual needs and circumstances. Some clients benefit from weekly sessions, others prefer bi-weekly or monthly check-ins. We can discuss what feels right for you and adjust as needed. There's no pressure to commit to a specific schedule—we can take it one session at a time.

Question 11

Do you provide 24/7 support?

Accepted Answer

No, we do not provide 24/7 support. If you're experiencing a crisis or need immediate assistance, please reach out to one of these emergency and crisis support lines: National Suicide Prevention Lifeline (988), Crisis Text Line (text HOME to 741741), or call 911 for emergency services. These resources are available 24/7 to provide immediate support.

Question 12

Do you work with specific issues or populations?

Accepted Answer

We welcome people from all walks of life and backgrounds. Our approach is particularly well-suited for those dealing with anxiety, depression, life transitions, relationship challenges, grief, trauma, and general life stress. We're committed to creating an inclusive, affirming space for LGBTQ+ individuals and people of all cultural backgrounds.

Question 13

What's your approach?

Accepted Answer

Our approach is rooted in compassionate listening and holding space for your experience. We draw from trauma-informed care, mindfulness-based approaches, and person-centered support. Rather than trying to 'fix' or change you, we believe in your inherent wisdom and capacity for healing. We meet you where you are and follow your lead.

Frequently Asked Questions

What happens during a discovery call?

How do I know which session length is right for me?

Is this therapy or counseling?

What can I expect during my first session?

How often should I schedule sessions?

What if I need to cancel or reschedule?

Can I have sessions with the same person each time?

What are your session policies and guidelines?

What makes Nova9 Wellness different?

Do you work with specific issues or conditions?

What if I don't know what to talk about?

Are you mandated reporters?

How do virtual sessions work?

What if my internet connection is poor during a session?

How do I pay for sessions?

What if I'm in crisis?

Do you provide 24/7 support?

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